How we work

1. You call or text, and a real person answers

That's the owner's wife, who runs the phone and the calendar. She'll ask a few quick questions: city water or a well, what's bugging you about your water, whether you have a softener now, and roughly where it would go. Prefer typing? The quote questionnaire asks the same things.

2. Free hardness test at your tap

We fill a sample from your kitchen tap and test it in front of you, in grains per gallon. You'll know your number whether you buy anything or not. If you're on a well, we'll also talk about smell and staining. Read more about the free water test.

3. A recommendation and a posted price

Based on your water and household, we recommend one of our posted packages. We confirm the final price for your water source and install location before any work starts. If a softener doesn't make sense for you, we'll say so.

4. Install day

• We protect the work area and set the new softener at your existing softener-ready connection. For a replacement, we remove the old unit.
• We program it for your measured hardness and household size, not a factory default.
• Outdoor system? If you added the Sweet Curb Pad, we build the rock or mulch pad where the brine discharges.
• We clean up. You shouldn't be able to tell we were there, except for the softer water.

5. After test and a quick tour

We test the water again so you can see the difference, then show you how to add salt, what the display means and how to put it in bypass. We'll also leave you with our simple Florida maintenance routine.

What we don't do

We stay in our lane: we don't add or move water lines, and we don't do electrical work. Electrical outlet not included: you provide a working outlet, or our trusted licensed electrician can install one (quoted separately).